Shipping policy

Standard shipping

This shipping method has a tracking number and you can make the claim at our email fb.shop@caramelfingerboards.com
The claim can be made after 30 days after making your purchase, but the final resolution will be after 60 days after making your purchase, this is because we have to claim your package from the postal service and wait for a answer.

Standard shipping (España)

Customs duties and import taxes
What you pay depends on the shipping method you choose at checkout and on the destination:
DHL Express — any country: duties and taxes are included. We pay them, and there is nothing to pay on delivery.
Spain and the European Union: VAT is already included in the price you see and there are no import duties on shipments within the EU, whichever method you choose. Nothing to pay on delivery.
United States: all of our shipping methods to the United States are duties and taxes paid, standard Correos shipping included. No sales tax is added at checkout. The price you see is the final price.
Standard Correos shipping to any other country: not duties-paid. Any customs duties or import taxes charged by your country are the responsibility of the customer. Choose DHL Express instead if you prefer to have them included.
Canary Islands, Ceuta and Melilla: these territories are outside the EU VAT area. With DHL Express, taxes are included as above. With standard shipping, local import taxes (IGIC or IPSI) and any handling fee may be charged on arrival and are the responsibility of the customer.
The name of the shipping method shown at checkout tells you which of these applies to your order.

Customs by law can hold any package entering your country for inspection for up to 90 days, please remember that this is something we cannot control. So be patient and wait.

We ship on Mondays and Thursdays. (In case it is a holiday, it will be passed to the next working day)

The day of shipment you will receive an e-mail with your tracking number.

Once the customer has the tracking number, it is their responsibility to track the package. So that it is not returned.

For most shipments we use ¨Correos Spain¨: you can check the status of your package by entering the tracking number at www.correos.es. Some destinations are shipped by DHL Express; in that case tracking is available at www.dhl.com. The carrier for your order is shown when you choose the shipping method at checkout.

In case your package is returned to us, no matter the reason, the customer has two options:

1- We send the package again at no cost the first time, but if the package is returned again, the shipping cost in case the customer wants us to send it again will have to pay it..

2- The client can claim a refund, in this case the shipping costs will be deducted.

For any other questions you have about shipping and refunds you can send us an e-mail to fb.shop@caramelfingerboards.com