Refund policy

We have a 30 day return policy which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at fb.shop@caramelfingerboards.com. Please note that returns must be sent to the following address: Calle Isla Cerdeña 31-4-11, 46520 Puerto de Sagunto, Valencia, España.

If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at fb.shop@caramelfingerboards.com .

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or the wrong item is received, so that we can assess the problem and correct it.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

European Union – Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 30 days of receiving the last item in your order, for any reason and without justification.

To exercise this right, you must notify us before the withdrawal period expires by initiating a request through your customer account at: https://shopify.com/57521897656/account

Once you have notified us of your decision to withdraw, you have 14 days to return the item(s) to us. Items must be in the same condition as received — unused, with tags, and in their original packaging.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refunds: Once we receive and inspect the returned item(s), we will refund the price of the product(s) plus the standard outbound shipping cost you paid, to your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at fb.shop@caramelfingerboards.com.

Exemptions: The right of withdrawal does not apply to customized or personalized products, or to sealed goods that are not suitable for return due to health or hygiene reasons if unsealed after delivery.

Refunds:

1- We will notify you once your return has been received and inspected, and whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Remember that your bank or credit card company may take some time to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at fb.shop@caramelfingerboards.com.

Once payment is approved, you will be refunded the money you paid for the items.

2- The customer has the right to request a refund if his package has not arrived after 60 days after making the purchase. This is because official service offices and customs often have delays.